New HotspotRadio USB does not respond to radio

I have the CTCSS and freq set to 439.0000 and 67.0, confirmed this with the use of the sa818-menu util as correct, green light on hotspot never flashes, on solid. I have followed the instructions in this video, but where he can key the device and it shows voice activity, mine does not.https://www.youtube.com/watch?v=aeuj-yI8qrU

If the green LED is not blinking the HSR is not seeing the USB connection to Asterisk. With the correct simple-tune-menu and asl-menu setting the LED will blink regardless of the SA818 settings.

Also, make sure you have the USB-C cable connected with the Programming label facing down for operation and facing up only when you need to change the SA818 radios setup.