Bob,
Yes, there is someone working on RT tickets to help folks.
You opened an RT ticket on 10th of November.
Then you sent a second message stating that you thought you had figured out your problem.
Then you sent a third message stating that you needed a reset.
We replied back to you on the 11th of November.
Here is a list of communications on RT for your problem.
Maybe your email is not working correctly on your end.
Please check your spam filter for this RT response email that was sent to you to fix your problem.
73
Marshall - ke6pcv
Wed Nov 11 03:07:43 2020 KE6PCV (Marshall) - Correspondence added [Reply] [Comment] [Forward]
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I have reset your password manually to: XXXXXXXXXXXXX
Please log in to our website at: https://www.allstarlink.org/
Your login username is your CALLSIGN and not your email address.
After you login please change your password.
Click on your callsign in the top middle of the screen.
Then a dropdown menu will appear.
Scroll down to and follow the directions.
···
–
Marshall Oldham, KE6PCV
AllStarLink, Inc
ue Nov 10 21:29:38 2020 Bob KsixIPE k6ipe1@gmail.com - Correspondence added [Reply] [Comment] [Forward]
From:
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“Bob KsixIPE” k6ipe1@gmail.com
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Date:
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Tue, 10 Nov 2020 13:29:21 -0800
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To:
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rt@rt.allstarlink.org
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Subject:
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Re: [AllStar #15083] -CORRECTION to last message
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I entered a password at login screen. I THOUGHT I had figure out what password I used when setting up the account. HOWEVER, “portal” does not appear as a page I can access. So I’m guessing I am not logged in but your page did not indicate an error in the password.
So, I’m back to my original request for a full reset of my account. I need a password reset and/or the email address updated so I can log onto the system.
I have recently ordered a new node and will need the information to complete that setup.
Thank you again.
'73
Bob Gipe
K6IPE
k6ipe1@gmail.com
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Tue Nov 10 21:19:09 2020 Bob KsixIPE k6ipe1@gmail.com - Correspondence added [Reply] [Comment] [Forward]
Subject:
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Re: [AllStar #15083] AutoReply: Can not reset password
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Hello again
I’ve figure out my password to AllStarLink. I think I can correct my email address myself now.
Thank you.
'73
Bob
K6IPE
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Tue Nov 10 20:05:03 2020 Bob KsixIPE k6ipe1@gmail.com - Ticket created [Reply] [Comment] [Forward]
From:
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“Bob KsixIPE” k6ipe1@gmail.com
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Hello
I’m needing assistance with either changing my password or signing up for AllStar Link. I’ve been trying to accomplish this via the webpage.
I do not specifically recall signing up with AllStar previously but I may have a few years ago. I attempted to create an account this evening but it says the “call sign already exists”. So I attempted to request a password change but the system says I am entering the wrong email address. I tried several that I have access to but each had the same failed result.
Would you please assist me from this failure loop as I can not currently create a new account nor access the old account apparently on the system.
I believe you can verify my email address via FCC database and via QRZ.
If the email address listed in the AllStar database is not K6IPE1@gmail.com, would you please correct it .
'73
Bob Gipe
K6IPE
From: Bob via AllStarLink Discussion Groups [mailto:noreply@community.allstarlink.org]
Sent: Friday, November 13, 2020 6:10 PM
To: ke6pcv@cal-net.org
Subject: [AllStarLink Discussion Groups] [App_rpt-users] Account Locked and need assistance
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K6IPE
November 14
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My account needs a password reset. When I attempted to use the password reset the wizard states the wrong email address is being entered.
I have had an RT ticket for several days and ZERO contact from Allstar. Is anyone monitoring the RT site?
Other solutions available?
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