# Portal login Issues

**URL:** <https://community.allstarlink.org/t/portal-login-issues/19209>\
**Category:** Archive\
**Created:** [February 21, 2022, 7:25pm UTC](https://community.allstarlink.org/t/portal-login-issues/19209 "2022-02-21T19:25:54Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ap2cj](https://community.allstarlink.org/user_avatar/community.allstarlink.org/ap2cj/32/1326_2.png) [@ap2cj](https://community.allstarlink.org/u/ap2cj)\
**Post date:** [February 21, 2022, 7:25pm UTC](https://community.allstarlink.org/t/portal-login-issues/19209/1 "2022-02-21T19:25:55Z")

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Hello,

Im running 2 nodes AP2CJ 48092 and my club node AP2ARS 50249, I cannot login to the portal with the username and password. Resetting password gives me error that my email is not valid for the call sign though for

AP2CJ the registered email is [ap2cj@pakhams.com](mailto:ap2cj@pakhams.com)

and

AP2ARS registered email is [ap2ars@pakhams.com](mailto:ap2ars@pakhams.com)

need help please

73’s  
AP2CJ

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**Author:** ![K6JWN](https://community.allstarlink.org/user_avatar/community.allstarlink.org/k6jwn/32/2265_2.png) [@K6JWN](https://community.allstarlink.org/u/K6JWN)\
**Post date:** [February 21, 2022, 10:51pm UTC](https://community.allstarlink.org/t/portal-login-issues/19209/2 "2022-02-21T22:51:32Z")

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Please open a helpdesk ticket. We can help you there.

> **[AllStarLink Helpdesk](https://helpdesk.allstarlink.org)**
>
> customer support platform

Jim, K6JWN

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**Author:** ![ap2cj](https://community.allstarlink.org/user_avatar/community.allstarlink.org/ap2cj/32/1326_2.png) [@ap2cj](https://community.allstarlink.org/u/ap2cj)\
**Post date:** [March 5, 2022, 1:55am UTC](https://community.allstarlink.org/t/portal-login-issues/19209/3 "2022-03-05T01:55:19Z")

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Hi!  
I have been trying to get intouch with helpdesk via sending emails and opening tickets, unfortunately none have been replied to nor the issue resolved though the tickets have been merged without any replies since end of Feb2022. Am I missing something. Please advise.

73’s

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**Author:** ![ap2cj](https://community.allstarlink.org/user_avatar/community.allstarlink.org/ap2cj/32/1326_2.png) [@ap2cj](https://community.allstarlink.org/u/ap2cj)\
**Post date:** [March 11, 2022, 5:58am UTC](https://community.allstarlink.org/t/portal-login-issues/19209/4 "2022-03-11T05:58:24Z")

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Hi,  
have been trying to reach anyone from support/admin team but unfortunately have not been able to get through, both my user accounts for AP2CJ and AP2ARS(Club node that I maintain) and both the nodes 48092 and 50249 cannot login / get registered and state bad password.

chan\_iax2.c:9712 socket\_process: Registration of ‘50249’ rejected: ‘Password incorrect’ from: ‘162.248.92.131’

please advise as I cannot login to the portal nor the nodes can register. Thanks in advance.

73’s

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**Author:** ![WD6AWP](https://community.allstarlink.org/user_avatar/community.allstarlink.org/wd6awp/32/5_2.png) [@WD6AWP](https://community.allstarlink.org/u/WD6AWP)\
**Post date:** [March 11, 2022, 4:50pm UTC](https://community.allstarlink.org/t/portal-login-issues/19209/5 "2022-03-11T16:50:38Z")

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Only the hepldesk can address this problems. Please don’t continue posting about this here.

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**Author:** ![WD6AWP](https://community.allstarlink.org/user_avatar/community.allstarlink.org/wd6awp/32/5_2.png) [@WD6AWP](https://community.allstarlink.org/u/WD6AWP)\
**Post date:** [March 11, 2022, 4:53pm UTC](https://community.allstarlink.org/t/portal-login-issues/19209/6 "2022-03-11T16:53:55Z")

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