# Account Recovery
**URL:** https://community.allstarlink.org/t/account-recovery/23708
**Category:** AllStarLink
**Tags:** new-users
**Created:** [September 4, 2025, 5:32pm UTC](https://community.allstarlink.org/t/account-recovery/23708 "2025-09-04T17:32:57Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@kyle12](https://community.allstarlink.org/u/kyle12)
#### Post date: [September 4, 2025, 5:32pm UTC](https://community.allstarlink.org/t/account-recovery/23708/1 "2025-09-04T17:32:57Z")
I just returned using Allstar, I wanted to ask if I can recover my account through requesting it on the help desk since I cannot remember what email I used. I tried to sign up but when I type my callsign it turns red meaning that I already have an existing account.
Is it possible to request Allstar on what email I used or can I make an another account using the same callsign?
My license is here and I deeply appreciate any help thank you.
-Kyle
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### Author:  [@N8EI](https://community.allstarlink.org/u/N8EI)
#### Post date: [September 5, 2025, 1:07am UTC](https://community.allstarlink.org/t/account-recovery/23708/2 "2025-09-05T01:07:34Z")
Send a copy of this to [helpdesk@allstarlink.net](mailto:helpdesk@allstarlink.net) and they'll get you straightened out.
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### Author:  [@N8EI](https://community.allstarlink.org/u/N8EI)
#### Post date: [September 5, 2025, 1:08am UTC](https://community.allstarlink.org/t/account-recovery/23708/3 "2025-09-05T01:08:45Z")