# Account Locked and need assistance **URL:** \ **Category:** AllStarLink\ **Created:** [November 14, 2020, 2:00am UTC](https://community.allstarlink.org/t/account-locked-and-need-assistance/17815 "2020-11-14T02:00:19Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![KE6PCV](https://community.allstarlink.org/user_avatar/community.allstarlink.org/ke6pcv/32/429_2.png) [@KE6PCV](https://community.allstarlink.org/u/KE6PCV)\ **Post date:** [November 15, 2020, 6:44am UTC](https://community.allstarlink.org/t/account-locked-and-need-assistance/17815/5 "2020-11-15T06:44:45Z")
Bob, I see that you requested a node number today, so you must have found the original RT helpdesk email sent to your k6ipe1 email address. Glad that you were able to figure it out. 73 Marshall - ke6pcv > **···** > > **From:** Marshall Oldham via AllStarLink Discussion Groups [[mailto:noreply@community.allstarlink.org](mailto:noreply@community.allstarlink.org)] > **Sent:** Saturday, November 14, 2020 11:20 AM > **To:** [ke6pcv@cal-net.org](mailto:ke6pcv@cal-net.org) > **Subject:** [AllStarLink Discussion Groups] [App\_rpt-users] Account Locked and need assistance > > > ![](https://community.allstarlink.org/user_avatar/community.allstarlink.org/ke6pcv/45/429_2.png) > > > > | > > > > [**KE6PCV**](https://community.allstarlink.org/u/ke6pcv) ASL Admin > > November 14 > > > > | > > > > - | - | > > Bob, > > FYI, All Helpdesk RT email messages are sent to the email address you used when you open up an RT helpdesk ticket. > > In this case you used your (k6ipe1) email address account so the RT helpdesk answers were sent to that specific address. > > If you still need help, contact me directly since the RT helpdesk system does not seem to be working for you. > > 73 > > Marshall - ke6pcv > > ··· [**(click for more details)**](https://community.allstarlink.org/t/account-locked-and-need-assistance/17815/4) > > * * * > > [**Visit Topic**](https://community.allstarlink.org/t/account-locked-and-need-assistance/17815/4) or reply to this email to respond. > > * * * > > #### In Reply To > > > ![](https://community.allstarlink.org/letter_avatar_proxy/v4/letter/k/b2d939/45.png) > > > > | > > > > [**K6IPE**](https://community.allstarlink.org/u/k6ipe) > > November 14 > > > > | > > > > - | - | > > Thank you Marshall I never received that Nov 11th and I’ve been looking for it several times per day. I’ve been looking at the account fully and my spam filter is completely empty. The only thing I do have from AllStar is the original RT message. I’ll assume they sent the reply to the wrong email a… > > #### Previous Replies > > > ![](https://community.allstarlink.org/letter_avatar_proxy/v4/letter/k/b2d939/45.png) > > > > | > > > > [**K6IPE**](https://community.allstarlink.org/u/k6ipe) > > November 14 > > > > | > > > > - | - | > > Thank you Marshall > > I never received that Nov 11th and I’ve been looking for it several times per day. I’ve been looking at the account fully and my spam filter is completely empty. The only thing I do have from AllStar is the original RT message. I’ll assume they sent the reply to the wrong email address, which is part of the problem. > > Would you please ask them to resend that reply message and I will be watching closely for it. > > Thank you. > > '73 > Bob > K6IPE > > ··· [**(click for more details)**](https://community.allstarlink.org/t/account-locked-and-need-assistance/17815/3) > > > ![](https://community.allstarlink.org/user_avatar/community.allstarlink.org/ke6pcv/45/429_2.png) > > > > | > > > > [**KE6PCV**](https://community.allstarlink.org/u/ke6pcv) ASL Admin > > November 14 > > > > | > > > > - | - | > > Bob, > > Yes, there is someone working on RT tickets to help folks. ![:slight_smile:](https://community.allstarlink.org/images/emoji/apple/slight_smile.png?v=9) > > You opened an RT ticket on 10th of November. > > Then you sent a second message stating that you thought you had figured out your problem. > > Then you sent a third message stating that you needed a reset. > > We replied back to you on the 11th of November. > > Here is a list of communications on RT for your problem. > > Maybe your email is not working correctly on your end. > > Please check your spam filter for this RT response email that was sent to you to fix your problem. > > 73 > > Marshall - ke6pcv > > Wed Nov 11 03:07:43 2020 **[KE6PCV (Marshall)](https://rt.allstarlink.org/User/Summary.html?id=364) - Correspondence added** [[**Reply**](https://rt.allstarlink.org/Ticket/Update.html?id=15083&QuoteTransaction=322918&Action=Respond)] [[**Comment**](https://rt.allstarlink.org/Ticket/Update.html?id=15083&QuoteTransaction=322918&Action=Comment)] [[**Forward**](https://rt.allstarlink.org/Ticket/Forward.html?id=15083&QuoteTransaction=322918)] > > [**Download (untitled)**](https://rt.allstarlink.org/Ticket/Attachment/322918/373483/)/[**with headers**](https://rt.allstarlink.org/Ticket/Attachment/WithHeaders/373483) > text/html 3.2KiB > > I have reset your password manually to: XXXXXXXXXXXXX > > Please log in to our website at: [**https://www.allstarlink.org/**](https://www.allstarlink.org/) > > Your login username is your CALLSIGN and not your email address. > > After you login please change your password. > > Click on your callsign in the top middle of the screen. > > Then a dropdown menu will appear. > > Scroll down to and follow the directions. > > ··· [**(click for more details)**](https://community.allstarlink.org/t/account-locked-and-need-assistance/17815/2) > > > ![](https://community.allstarlink.org/letter_avatar_proxy/v4/letter/k/b2d939/45.png) > > > > | > > > > [**K6IPE**](https://community.allstarlink.org/u/k6ipe) > > November 14 > > > > | > > > > - | - | > > My account needs a password reset. When I attempted to use the password reset the wizard states the wrong email address is being entered. > > I have had an RT ticket for several days and ZERO contact from Allstar. Is anyone monitoring the RT site? > > Other solutions available? > > * * * > > [**Visit Topic**](https://community.allstarlink.org/t/account-locked-and-need-assistance/17815/4) or reply to this email to respond. > > You are receiving this because you enabled mailing list mode. > > To unsubscribe from these emails, [**click here**](https://community.allstarlink.org/email/unsubscribe/3acb7cb80b25ff0cab092e2a13e0bce40803fd01c50e1c8337f1e8dae0c96356). --- _[View the full topic](https://community.allstarlink.org/t/account-locked-and-need-assistance/17815)._