# Account Locked and need assistance **URL:** \ **Category:** AllStarLink\ **Created:** [November 14, 2020, 2:00am UTC](https://community.allstarlink.org/t/account-locked-and-need-assistance/17815 "2020-11-14T02:00:19Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![KE6PCV](https://community.allstarlink.org/user_avatar/community.allstarlink.org/ke6pcv/32/429_2.png) [@KE6PCV](https://community.allstarlink.org/u/KE6PCV)\ **Post date:** [November 14, 2020, 6:52am UTC](https://community.allstarlink.org/t/account-locked-and-need-assistance/17815/2 "2020-11-14T06:52:43Z")
Bob, Yes, there is someone working on RT tickets to help folks. 🙂 You opened an RT ticket on 10th of November. Then you sent a second message stating that you thought you had figured out your problem. Then you sent a third message stating that you needed a reset. We replied back to you on the 11th of November. Here is a list of communications on RT for your problem. Maybe your email is not working correctly on your end. Please check your spam filter for this RT response email that was sent to you to fix your problem. 73 Marshall - ke6pcv Wed Nov 11 03:07:43 2020 **[KE6PCV (Marshall)](https://rt.allstarlink.org/User/Summary.html?id=364) - Correspondence added** [[Reply](https://rt.allstarlink.org/Ticket/Update.html?id=15083&QuoteTransaction=322918&Action=Respond)] [[Comment](https://rt.allstarlink.org/Ticket/Update.html?id=15083&QuoteTransaction=322918&Action=Comment)] [[Forward](https://rt.allstarlink.org/Ticket/Forward.html?id=15083&QuoteTransaction=322918)] [Download (untitled)](https://rt.allstarlink.org/Ticket/Attachment/322918/373483/)/[with headers](https://rt.allstarlink.org/Ticket/Attachment/WithHeaders/373483) text/html 3.2KiB I have reset your password manually to: XXXXXXXXXXXXX Please log in to our website at: [https://www.allstarlink.org/](https://www.allstarlink.org/) Your login username is your CALLSIGN and not your email address. After you login please change your password. Click on your callsign in the top middle of the screen. Then a dropdown menu will appear. Scroll down to and follow the directions. > **···** > > – > Marshall Oldham, KE6PCV > AllStarLink, Inc > > ue Nov 10 21:29:38 2020 **[Bob KsixIPE](https://rt.allstarlink.org/User/Summary.html?id=74853)[k6ipe1@gmail.com](mailto:k6ipe1@gmail.com) - Correspondence added** [[Reply](https://rt.allstarlink.org/Ticket/Update.html?id=15083&QuoteTransaction=322548&Action=Respond)] [[Comment](https://rt.allstarlink.org/Ticket/Update.html?id=15083&QuoteTransaction=322548&Action=Comment)] [[Forward](https://rt.allstarlink.org/Ticket/Forward.html?id=15083&QuoteTransaction=322548)] > > > **From:** > > > > | > > > > “Bob KsixIPE” [k6ipe1@gmail.com](mailto:k6ipe1@gmail.com) > > > > | > > > > - | - | > > > > > > **Date:** > > > > | > > > > Tue, 10 Nov 2020 13:29:21 -0800 > > > > | > > > > > > **To:** > > > > | > > > > [rt@rt.allstarlink.org](mailto:rt@rt.allstarlink.org) > > > > | > > > > > > **Subject:** > > > > | > > > > Re: [AllStar #15083] -CORRECTION to last message > > > > | > > [Download (untitled)](https://rt.allstarlink.org/Ticket/Attachment/322548/373118/)/[with headers](https://rt.allstarlink.org/Ticket/Attachment/WithHeaders/373118) > text/plain 2.2KiB > > [Download (untitled)](https://rt.allstarlink.org/Ticket/Attachment/322548/373123/)/[with headers](https://rt.allstarlink.org/Ticket/Attachment/WithHeaders/373123) > text/html 2.7KiB > > I entered a password at login screen. I THOUGHT I had figure out what password I used when setting up the account. HOWEVER, “portal” does not appear as a page I can access. So I’m guessing I am not logged in but your page did not indicate an error in the password. > > So, I’m back to my original request for a full reset of my account. I need a password reset and/or the email address updated so I can log onto the system. > > I have recently ordered a new node and will need the information to complete that setup. > > Thank you again. > > '73 > > Bob Gipe > > K6IPE > > [k6ipe1@gmail.com](mailto:k6ipe1@gmail.com) > > Show quoted text > > Tue Nov 10 21:19:09 2020 **[Bob KsixIPE](https://rt.allstarlink.org/User/Summary.html?id=74853)[k6ipe1@gmail.com](mailto:k6ipe1@gmail.com) - Correspondence added** [[Reply](https://rt.allstarlink.org/Ticket/Update.html?id=15083&QuoteTransaction=322528&Action=Respond)] [[Comment](https://rt.allstarlink.org/Ticket/Update.html?id=15083&QuoteTransaction=322528&Action=Comment)] [[Forward](https://rt.allstarlink.org/Ticket/Forward.html?id=15083&QuoteTransaction=322528)] > > > **Subject:** > > > > | > > > > Re: [AllStar #15083] AutoReply: Can not reset password > > > > | > > > > - | - | > > > > > > **Date:** > > > > | > > > > Tue, 10 Nov 2020 13:18:54 -0800 > > > > | > > > > > > **To:** > > > > | > > > > [rt@rt.allstarlink.org](mailto:rt@rt.allstarlink.org) > > > > | > > > > > > **From:** > > > > | > > > > “Bob KsixIPE” [k6ipe1@gmail.com](mailto:k6ipe1@gmail.com) > > > > | > > [Download (untitled)](https://rt.allstarlink.org/Ticket/Attachment/322528/373073/)/[with headers](https://rt.allstarlink.org/Ticket/Attachment/WithHeaders/373073) > text/plain 1.8KiB > > [Download (untitled)](https://rt.allstarlink.org/Ticket/Attachment/322528/373078/)/[with headers](https://rt.allstarlink.org/Ticket/Attachment/WithHeaders/373078) > text/html 2.2KiB > > Hello again > > I’ve figure out my password to AllStarLink. I think I can correct my email address myself now. > > Thank you. > > '73 > > Bob > > K6IPE > > Show quoted text > > Tue Nov 10 20:05:03 2020 **[Bob KsixIPE](https://rt.allstarlink.org/User/Summary.html?id=74853)[k6ipe1@gmail.com](mailto:k6ipe1@gmail.com) - Ticket created** [[Reply](https://rt.allstarlink.org/Ticket/Update.html?id=15083&QuoteTransaction=322393&Action=Respond)] [[Comment](https://rt.allstarlink.org/Ticket/Update.html?id=15083&QuoteTransaction=322393&Action=Comment)] [[Forward](https://rt.allstarlink.org/Ticket/Forward.html?id=15083&QuoteTransaction=322393)] > > > **From:** > > > > | > > > > “Bob KsixIPE” [k6ipe1@gmail.com](mailto:k6ipe1@gmail.com) > > > > | > > > > - | - | > > > > > > **Date:** > > > > | > > > > Tue, 10 Nov 2020 00:50:57 -0800 > > > > | > > > > > > **To:** > > > > | > > > > [helpdesk@allstarlink.org](mailto:helpdesk@allstarlink.org) > > > > | > > > > > > **Subject:** > > > > | > > > > Can not reset password > > > > | > > [Download (untitled)](https://rt.allstarlink.org/Ticket/Attachment/322393/372888/)/[with headers](https://rt.allstarlink.org/Ticket/Attachment/WithHeaders/372888) > text/plain 878B > > Hello > > I’m needing assistance with either changing my password or signing up for AllStar Link. I’ve been trying to accomplish this via the webpage. > > I do not specifically recall signing up with AllStar previously but I may have a few years ago. I attempted to create an account this evening but it says the “call sign already exists”. So I attempted to request a password change but the system says I am entering the wrong email address. I tried several that I have access to but each had the same failed result. > > Would you please assist me from this failure loop as I can not currently create a new account nor access the old account apparently on the system. > > I believe you can verify my email address via FCC database and via QRZ. > > If the email address listed in the AllStar database is not [K6IPE1@gmail.com](mailto:K6IPE1@gmail.com), would you please correct it . > > '73 > Bob Gipe > K6IPE > > **From:** Bob via AllStarLink Discussion Groups [[mailto:noreply@community.allstarlink.org](mailto:noreply@community.allstarlink.org)] > **Sent:** Friday, November 13, 2020 6:10 PM > **To:** [ke6pcv@cal-net.org](mailto:ke6pcv@cal-net.org) > **Subject:** [AllStarLink Discussion Groups] [App\_rpt-users] Account Locked and need assistance > > > ![](https://community.allstarlink.org/letter_avatar_proxy/v4/letter/k/b2d939/45.png) > > > > | > > > > [**K6IPE**](https://community.allstarlink.org/u/k6ipe) > > November 14 > > > > | > > > > - | - | > > My account needs a password reset. When I attempted to use the password reset the wizard states the wrong email address is being entered. > > I have had an RT ticket for several days and ZERO contact from Allstar. Is anyone monitoring the RT site? > > Other solutions available? > > * * * > > [**Visit Topic**](https://community.allstarlink.org/t/account-locked-and-need-assistance/17815/1) or reply to this email to respond. > > You are receiving this because you enabled mailing list mode. > > To unsubscribe from these emails, [**click here**](https://community.allstarlink.org/email/unsubscribe/f83a790217658c4348babeb96229618808fd010bd54b5df2c5ee309fcef9df5c). --- _[View the full topic](https://community.allstarlink.org/t/account-locked-and-need-assistance/17815)._